GetBusy Plc is committed to maintaining the privacy and security of your personal data and to complying with its obligations under data protection legislation in the UK, including the Data Protection Act 1998.
This policy can be viewed on our website www.GetBusy.com
Personal data (referred to in this Policy as “personal information”) as defined in the UK Data Protection Act 1998 means:
“data which relate to a living individual who can be identified —
from those data, or
b) from those data and other information which is in the possession of, or is likely to come into the possession of, the data controller, and includes any expression of opinion about the individual and any indication of the intentions of the data controller or any other person in respect of the individual”
We only collect and process personal information for purposes which relate to our business, functions and activities. Without your personal information, we may not be able to deliver or give you access to the Services, or provide you with technical assistance or updates for the Services.
We collect personal information in relation to the following purposes:
We most commonly collect personal information directly from our customers or their authorised representatives. Sometimes we may collect information from a third party or a publically available source, but only if the person has consented to such collection.
In summary, we most commonly collect personal information when you:
1. Engage in product related activities, such as:
2. Engage with us in other ways, such as:
GetBusy uses data processing facilities provided by Amazon AWS, Equinix and Microsoft which are principally located in Sydney, Australia but may incidentally include other locations from time to time.
In order to provide the Services to you, we will transfer your personal data out of the European Union when you register for, subscribe to and use GetBusy products and Services. This is necessary to give you access to the Services.
We will also carry out such processing in Australia as may be necessary to perform our contract with you or to implement measures requested by you.
After being transferred, your personal data will be securely stored on cloud storage infrastructure which we license from third parties including Amazon AWS, Equinix and Microsoft. We have entered into binding contractual safeguards to protect your personal data while it is being processed by Amazon AWS and Microsoft which satisfy the requirements of EU and Australian privacy law. You can view a copy of those terms here. However, you should be aware of the possible risks of such a transfer due to the absence of an adequacy decision from the European Commission in relation to Australia and other appropriate safeguards.
Examples of circumstances in which we will transfer your personal data include when you register for and subscribe to GetBusy products, when we update or process your billing details, and when we conduct anonymised benchmarking and other analysis to improve the Services.
We are confident that Australian data protection law, in combination with the contractual safeguards adopted by GetBusy and its service providers, guarantee a level of protection for your personal data that is at least as high as EU data protection standards. We have taken all necessary steps to adopt and enforce the appropriate safeguards and will at all times comply with (i) the requirements of the Privacy Act 1988(Cth) insofar as processing is carried out in Australia, and (ii) the requirements of EU data protection legislation insofar as they apply.
You must have authorised this transfer in entering into the licence agreement with GetBusy Limited and must have given your consent before using the Services.
When you purchase and use our Products, technical support and join GetBusy programs we may collect information from you and others whose details you use with their consent:
We also collect personal information at other times, which do not relate specifically to your purchase or use of our Services, as described below:
If you do not wish us to contact you following such contact please advise us at the time of such contact or immediately following our first use of your information thereafter. We will not make it a condition of these activities that you consent to our receipt of your personal data nor its retention or any other use. You will be asked to consent to such use by GetBusy.
The personal information collected from you or your authorised agent directly, would generally comprise name, address, postal address, telephone, fax and e-mail contact details, other authorised users of your product, where applicable, as well as the details of the GetBusy product that you use.
High level information in relation to your business may be also be collected and may include details of your industry or profession, for the purpose of better understanding your business and needs in relation to our product.
We collect information from you when installing the product and use of your product, ie a file on your hard drive records the date of installation, such as the unique product number of the computer, collected in relation to your use of the software, for example which may include internet protocol address, hardware identification, operating system, application software, peripheral hardware, non-personally identifiable software usage statistics.
In relation to certain Products, we may collect and handle the following;
Depending on the type of activity you are engaging in, we may collect information directly and indirectly when you use our website or social media tools. We may also collect unidentifiable information from you relating to the pages you visit etc. See also “GetBusy Website” and “Social Media & Public Forum” below.
Where you have provided your personal details when visiting our website, such as your membership, account or customer details, or registered for an activity, entered transactions you have entered whether paid or free, we may also collect information from you relating to how you use our website, the pages you have viewed, nature of the requests or enquiries you have made etc.
If you request technical assistance or, in relation to our Products and consulting services, you may contact us online, telephone or in person. We may require the following information from you in order to provide you the assistance needed:
Where information is collected in relation to the purchase or use of a GetBusy product, we use your personal information in the following ways:
- We may also aggregate information which does relate to you to help us to monitor and improve the effectiveness of our website and overall communication to you, for example, providing you information and Products relating to matters for which you have indicated an interest in your browsing of our website, or participation in our online activities, requesting information from about Products, articles, technical support etc.
- We may also aggregate (and de-identify) information which does not relate to you (containing no information identifiable to a specific person) which is collected:
- In the case of financial information requested from parties wishing to be resellers this information is used to perform credit referencing and checking.
- Where credit card information is provided, we use it solely to check your financial qualifications and/or to collect payment from you.
- Your information will only by used or accessed for:
· If the personal information was collected through your other contact with us, ie. not relating to your purchase or use of our product(s), we use your personal information in the following ways:
We will only use your personal information for direct marketing where we have obtained your consent, directly or indirectly and in compliance with the UK and EU legislation. In the absence of express consent from you, we will only use the information in a way that you would reasonably expect your personal information to be used in relation to our business and Products. For example, if you provide your business card to one of our employees at an event, we may communicate with you about our Products or future events, unless you instruct us not to do so. In all our direct marketing to you, you will always have the ability to request us to discontinue sending to you any further of such direct marketing material to you.
If you would prefer not to receive communications from us that do not relate to any Products to which you have subscribed or which you have purchased, please contact us as follows:
Contact number: 0845 166 1165
Contact email: email@example.com
Or write to us:
Unit G, South Cambridge Business Park, Cambridge, CB22 3JH
We will only use the personal information for the purpose for which it was given to us, or for purposes which are directly related to one of our functions or activities. We would only disclose information in circumstances permitted by the UK and EU data protection laws, such as when:
In the event there is a transaction which involves the sale or any or part of our business assets, it is possible that personal information we possess may be transferred as part of the transaction. Further, where reasonably practicable, we will specify that the personal information must be handled in accordance with this policy and consistently with the requirements of the UK and EU laws.
You may explore and browse our website without providing any information about yourself. When you visit our website, for example, to purchase any Products, or enrol into a training course, technical support, contribute to a forum, register for an event, participate in a competition or promotion, request further information from us, we generally request that you provide personal information about yourself primarily so that we can respond to your query, provide you with further information, confirm your details, booking etc.
You may choose not to provide this information but this would prevent or minimise your ability to experience the full features of the website, such as online payments, access to some subscription Products, restrict access to certain areas of the website or activities.
The GetBusy website uses:
· “navigational information”. This is information about your computer and your visits to this website such as your IP address, geographical location, browser type, pages viewed, referral source. We use this information to improve the website. We may combine the navigational information and personal information to provide you with more tailored information about our Products and business.
Social media & public forum
We also offer publicly accessible community forums, message boards and blogs. Please be mindful that any information you directly disclose through our public message boards, blogs, or forums, may be collected and used by others. We will correct or delete any information you have posted on the websites if you so request, please refer to “Access to Information and Complaints” section below.
Third party service providers
No personal data will be exported from the EEA to any third party for any reason save for social media and as provided above for add-on services provided by third party suppliers.
We engage third party service providers to provide services to users of our websites and Products and may need to share information, or give access to your personal information in order to provide information or Products to you. The types of third party services may include analysing data, providing marketing assistance, technical support, consulting and training services relating to the installation, use, development, maintenance and support of our Products, providing office and document management services.
We will only select third party service providers, who will comply with UK and EU data protection regulations and principles in relation to the collection, use, storage, disclosure and security of your personal information and only use the information for which consent has been given by you.
Information held by third parties
Third party websites
Information storage, destruction & security
GetBusy is committed to take all reasonable steps to protect all your personal information, including from misuse, interference and loss and unauthorised access, modification and disclosure.
We require all our employees, contractors and agents to agree to obligations of confidentiality with respect to information collected, handled or held by us or on our behalf, such as personal information and client information.
GetBusy uses electronic customer management and database systems to store most of the personal information. Some of the customer management and database systems are web-based. Some of these systems may be provided by third party service providers. Our databases and systems are accessed by authorised users and contain security features to ensure the protection and integrity of the data that we hold.
Customer data created using GetBusy’s Products is stored on our servers which are kept in secure data centres owned by third parties but managed, administered and controlled by GetBusy.
We generally return or destroy or de-identify data which has been provided to use for technical support or consulting purposes. Some data, once de-identified, may be kept for training or QA purpose so that we may continue to develop and improve our Products and processes.
Some of your personal information (supplied when you signed up for the Products) may also be in stored in the above secure data centres in Australia.
Access to information and complaints
If you would like:
I. Details of the personal information which we may hold about you; or,
II. To correct any of the information that we hold;
III. To complain about a breach of the Data Protection Act 1998 or any other legislation relating to personal data, please contact us as follows:
Phone: 0845 166 1165
Post: Unit G, South Cambridge Business Park, Cambridge, CB22 3JH
We have internal procedures in place to deal with such requests, and we may require further information from you to verify your identity. Generally, we will correct or give access to your personal information where it is reasonable and practicable to do so in accordance with the provisions of UK and EU laws. If GetBusy refuses to correct, or grant access to the personal information on grounds consistent with UK and EU laws, then GetBusy will provide written notice to you of its decision and reasons for the decision.
Furthermore, you may request a copy of this Statement from either the addresses referred to above or by phoning or emailing:
Last updated July 2017