Client Portal: Forgotten Password

Virtual Cabinet How-To Guides

Individuals and Organisations all over the world use the Virtual Cabinet Client Portal to exchange documents and information quickly and securely with their customers, suppliers and contacts.

Forgotten Password

If you have forgotten your Password for the Portal, simply navigate to the following page:

And click the “Having problems?” link.

Once you have clicked the link, you will be presented with a page asking for your email address so that the Virtual Cabinet Portal can send a password request link to you.

Simply enter your email address and click the “Continue” button.

Access Account screen

You will be presented with a page explaining that the password reset request has been entered and that you will receive an email shortly.

reset my password email

Check your email inbox for the email sent by the Portal.

Once you receive the email click the “Reset my password” link within it. You will be redirected to a secure web page on the website.

reste my password email

You will now be able to see the password reset page, allowing you to type in your new password for your Virtual Cabinet Portal account.

Ensure you follow the instructions, and click the “Save Changes” button once you are finished.

successfully reset password

Once your password has been reset, please click the link titled “Login” button to open up the login page where you can log into Virtual Cabinet Portal with your new credentials.

Need more help?

Speak to one of our experts today

Contact Support