Client Portal: Signature Guide

Virtual Cabinet How-To Guides

Individuals and Organisations all over the world use the Virtual Cabinet Client Portal to exchange documents and information quickly and securely with their customers, suppliers and contacts.

This document is intended to assist those who have been sent documents or information via the Portal.

Account Activation

Activate your portal account - video

 The first time you are sent a document through the Portal, you will receive an email notification. Before you can access the document, you must activate your account.

The email notification steps you through this process.

Simply read through the instructions in the email, and click the link within the email titled “Click on this link”:

Account Activation

After clicking the link, you will be directed to a secure Activate your account page on the Virtual Cabinet Portal website.

Activate your account - Step 1
Activate your account - Step 2

Please complete the activation process as instructed.

Once you have completed this, please click “Activate account”.

Once you have clicked “Activate account”, you will be presented with the document, or pack of documents that was published to you.

You may now access your Portal Account at any time, from any device, using a web browser and navigating to:

Simply type in your Email address andPassword that you used to activate your account and click the “Log In” button.

You can tick the box to remember your password if you wish.

Document Signing

view and sign your documents - video

After clicking the link in the notification email you'll receive - and signing in - you will see the document.

An example document is shown below:

Document received

To sign the document simply click the sign button at the top of the document.

This will show a screen giving information about the signature and, if permitted by the publishing company, an area to add an optional message:

Add an optional message

Click Sign to confirm the signature.

At this point you can download a copy of the document to your own machine if you wish.

Document download for your records

Authenticating your Device & Browser

Authenticate your browser - video

This process will only need to be followed if you need to perform a task on a document, such as digitally sign it.

It will only be triggered if you are trying to perform such a task for the first time on a new device or using a new internet browser.

Signing a document needs to be a highly secure process, so we need to be assure as possible that your Portal Account has not been compromised.

When you are asked to sign a document, the email notification you receive will say so, and the Sign and Decline buttons will appear when you access the document in the Portal.

Sign or decline

When clicking the Sign button, you will be presented with a pop-up notification stating that you need to authenticate your device or browser and that you have already been sent and authentication email.

Security Check

When you open the authentication email, there will be a link that you need to click to enable the current device for signature approval.

Make sure you click or use this link on the same device and browser that you are using to sign the document.

Email notification

The link will take you to a Virtual Cabinet webpage where you can specify if this device is for private use, or is a shared device.

Select the appropriate option.

Device privacy

You will then be allowed to continue with the singing process. A pop-up will be presented asking if you would like to add a message to the document you are signing.

Feel free to create a message, and click the “Sign” button to sign and send the document:

Add an optional message

Once you have clicked this, you will receive a pop-up message stating that the document has been signed and returned.


If you are having any issues with accessing the Virtual Cabinet Portal web-page, or logging into your Portal account, there are a few steps that you can take…

  • Trouble related to accessing the Portal web-page may be due to networking issues. You may want to check your internet connectivity (either wired or Wi-Fi) and ensure that you do not have the website in your blocked URL settings.
  • ‍When logging on to the Portal, please ensure you use the email address and password that you provided when activated your Portal account. Double check the email address by checking the notification you received from the Portal.
  • ‍If you are using autofill information within the Portal when logging in, ensure that there are no blank characters before or after your user credentials as this can cause login issues due to the 50 character limit.
  • ‍Ensure you are using the latest version possible of your web-browser as this will help with navigating the site, and will allow you the most functionality of the Portal. This also helps to keep your browser safe from vulnerabilities.
  • ‍If your browser has add-ons, extensions, or toolbars that have been installed then these can interfere with the usability of websites, including the Portal. If you have any issues relating to the Portal that seem unusual, try installing another browser, removing the add-ons/extensions/toolbars, or resetting your current browser back to its default settings. Recommended browsers are Internet Explorer, Google Chrome, Mozilla Firefox, and Apple Safari (browsers are not limited to those mentioned above).
  • ‍Ensure your cookies and JavaScript settings are correctly configured in your browser. If these may be causing you a problem, try resetting the browser back to factory defaults as mentioned above.
  • If you have any further issues with Portal documents, please contact the company that you have received the document from.

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