By 2017, London-based Hillcrest Pharmacy was facing growing regulatory and bureaucratic requirements. It decided to meet these challenges head-on with a fresh approach, using Virtual Cabinet to bring about change:
After 5 months in his new management role, Suren Patel was keenly aware of the Hillcrest Pharmacy's main pain points.
One of his most pressing concerns related to compliance and regulation requirements, which were proving extremely time-consuming and complex.
As a Pharmacy, with a significant amount of paperwork required to meet its contract with the NHS, as well as Accounting and Tax regulations, there was a large build-up of paper on site. Records need to be held for 2-7 years and a great deal of administration was needed to manage the process.
Suren knew there had been many new innovations in the document scanning and accessibility market that could significantly help his small business.
After a careful examination of the available solutions, he chose Virtual Cabinet for three main reasons:
Sure enough - after the installation and brief training session - Hillcrest Pharmacy's employees felt confident that they could use the software to help manage certain elements of the business.
Suren is a fan of how Virtual Cabinet has helped organise his business:
"Virtual Cabinet's document management system allows us to electronically file prescriptions, Epos Till records and invoices in an organized manner" explained Suren. "If we ever need to recall information, its powerful search functionality ensures this is easily done."
Paper storage problems have become a thing of the past, with the freed-up space going to better use:
"We no longer keep any further paper documentation on site, as all documents and information are now scanned directly into Virtual Cabinet."
Hillcrest Pharmacy is now able to hold more stock on the premises, as less space is needed for paper storage. They can order stock more efficiency, which has improved their margins.
Suren couldn't be happier with his decision to install Virtual Cabinet:
"There have been a large number of productivity improvements to the business as a result of Virtual Cabinet," he said. "We now scan all expensive prescriptions at the end of the month in a few minutes instead of 1-2 hours of photocopying."
The benefits to the Hillcrest Pharmacy haven't stopped there:
"We have also moved to a Cloud Accounting system, with a contract accountant off-site," explained Suren. "The ability to scan invoices to our accountant on a weekly basis has reduced our accounting costs by 40%."
Suren wouldn't hesitate to recommend Virtual Cabinet to other businesses like his.