Cornish Accounting Solutions, Cornwall based accounting firm - company logo
CASE STUDY

Xero Gold Partner reduces turnaround time by up to 85% with Client Portal

Cornwall based accounting firm streamlines client communication and paper usage with Virtual Cabinet Client Portal.

Get A Free Demo
Paul Miller, Managing Director - Cornish Accounting Solutions, Cornwall based accounting firm
First class review. 5 star quality
“Virtual Cabinet has been an integral part of our transformation.”
-
Paul Miller
,
Managing Director
,
Cornish Accounting Solutions
  • 85% reduction in turnaround time using Client Portal e-signatures
  • 65% fewer letters being posted due to Client Portal communication

Progressive firm achieving time and cost benefits with Client Portal

Cornish Accounting Solutions is a progressive firm of Chartered Accountants in Bodmin, Cornwall, which has carved itself a reputation as a technology pioneer. The practice became the first Xero Gold Partner in Cornwall and actively encourages clients to use innovative technology to help build successful businesses. The cloud is an important part of that strategy to deliver time saving and cost benefits and plays an important role in-house following the recent implementation of Virtual Cabinet Document Management and Client Portal.

Virtual Cabinet has been an integral part of our transformation.

- Paul Miller, Managing Director, Cornish Accounting Solutions

How to eliminate sending documents via insecure email and snail mail

Part of the appeal of Virtual Cabinet, which replaced IRIS Open Docs, is an integrated cloud Client Portal that solves one of the biggest problems facing accountants - establishing a secure method for electronic authorisation of critical documents. A secure, online integrated Client Portal provides a more effective sharing mechanism that eliminates the back-and-forth transmission of client documents via email and allows them to be published on a client’s personal portal in the Cloud.

On the advice of a business coach from the Growth Accelerator government programme for high growth businesses in the UK, the firm has made it a priority to introduce more stringent internal systems to handle the affairs of its fast growing client base. The implementation of Virtual Cabinet forms a vital part of that strategy and according to Paul Miller, Managing Director, Cornish Accounting Solutions, Virtual Cabinet has been an integral part of the Cornish's transformation. The firm was able to map out the production of a set of accounts from start to finish and found that there were two bottlenecks: communication from clients and communication from accounting staff.

If we were missing a bank statement, we would write to the client, which delayed the process and we did not have the systems in place to be able to monitor and chase responses so deadlines could be missed. It was essential to find software that could streamline the process.

- Paul Miller, Managing Director, Cornish Accounting Solutions

Getting advice from a 'paperless practice'

Paul began a review of other accountants’ websites to see if he could find out what other leading practices were using and struck lucky when he came across one that billed itself as a 21st century paperless practice. He contacted Prime Accountants to find out what software they were using and the answer was Virtual Cabinet. Cornish's current system, IRIS Open Docs, was becoming expensive and the firm was finding IRIS increasingly inflexible. Based on the challenges with their existing system, and the positive Virtual Cabinet feedback from Prime Accountants, the decision was made to implement Virtual Cabinet.

“We all liked Virtual Cabinet as soon as it was demonstrated and felt that it could introduce valuable time and cost savings to the practice and also provide a solution to the security issue surrounding emails.”
- Paul Miller, Managing Director, Cornish Accounting Solutions

Benefits flowing immediately with Virtual Cabinet Client Portal

Within three months of beginning to use Virtual Cabinet, the firm is already starting to see multiple benefits. Staff can now process, store, retrieve, update, authorise, sign- off, audit, duplicate, distribute, confirm, and integrate documents, anywhere anytime – all while meeting compliance and governance regulations.

We are seeing up to 85% faster turnaround times and accounts can now be signed off in a day. We send them to the client in the morning and by the afternoon, we have sign off.

- Paul Miller, Managing Director, Cornish Accounting Solutions

In addition, Cornish is achieving major cost savings with the Client Portal by using less postage and printing, envelopes, headed notepaper and general secretarial time on paper handling. Paul continues, “Just 4 – 5 months ago, we would have 30 letters a day in need of being posted and that number has reduced to around 10 a day.”

Other benefits include an empowering of the team. Instead of having to wait for Paul to sign the day’s outgoing post, the creation of standard letters using Virtual Cabinet templates has successfully introduced a standardised approach and client managers are now able to take ownership of their own client portfolio.

Our business coach believes that it is essential to drive the cost of compliance work down so members of the team can add knowledge, and the savings we are making with Virtual Cabinet are helping us to do just that.

- Paul Miller, Managing Director, Cornish Accounting Solutions

The migration to Virtual Cabinet and the conversion of data ‘went like a dream’, Paul adds. “The team was technically competent, approachable and friendly and above all, they knew what we wanted to achieve. They are willing to listen and we feel that there is definite 2-way communication. "We get so much more with Virtual Cabinet than with our previous system for less cost.”

So why should a practice consider a secure Client Portal? Paul says: “In the good old days, you could rely on Royal Mail to deliver post in a timely and safe manner but not anymore. The success of any accountant depends on client communication and what drives our business is relationships. The Virtual Cabinet Client Portal allows us to drive down the cost of liaising with clients.

To conclude, Paul describes the Virtual Cabinet team, as “big enough to cope but small enough to care.”

Virtual Cabinet is a unique and powerful electronic document management system that utilises the cloud to offer unparalleled efficiency. It is about far more than scanning documents and saving space. The system represents a paradigm shift in the way that a practice manages information and communicates securely with clients. It is the perfect software for accountants such as Cornish Accounting Solutions who are looking to 21st century technology to grow efficiently and profitably.

More Customer Stories

Kreston Reeves, Award winning Chartered Accountants & Financial Advisers based in London, Kent and Sussex - company logo
5 gold stars in a row - icon. 5 star review
“We can reduce cost by at least £50,000. That is a significant saving.”
Stephen Ledger
,
Operations Partner
Read Case Study
Moore Stephens, global accountancy and consulting network - company logo
5 gold stars in a row - icon. 5 star review
"We cannot now imagine being without it. Document flow is much quicker.”
Tracey Hammond
,
Office Manager
Read Case Study
Heritage Legal, East Anglia’s largest Estate Planning Company - company logo
5 gold stars in a row - icon. 5 star review
"Virtual Cabinet was recommended to Heritage by myself, as I used it at my previous employers where I found it to be incredibly user friendly."
Stuart Burrell
,
Finance Director
Read Case Study
Seven Investment Management, investment management business - company logo
5 gold stars in a row - icon. 5 star review
"We can now readily locate all of a client’s documents."
Susan Allen
,
Head of Platform Service Team
Read Case Study
Boolers, Financial Services - company logo
5 gold stars in a row - icon. 5 star review
“I think the Client Portal is invaluable. The process of getting it up and running was very easy.”
Carole Waghorne
,
Owner
Read Case Study
Dodd & Co, Chartered Accountants & Business Advisers - company logo
5 gold stars in a row - icon. 5 star review
“The document portal demonstrates our commitment to technology and presents a secure alternative to email."
Martin Ward
,
Partner
Read Case Study
Collaboration tools, work with total clarity from one place with Virtual Cabinet and GetBusy.

Ask A Question

Claret check/tick bullet point
Advice from a product and industry expert
Claret check/tick bullet point
For both big and small businesses and firms
Claret check/tick bullet point
Personalised to your business
Claret check/tick bullet point
Any questions you have answered
Peter Syddall, of P.B.Syddall & CO chooses Virtual Cabinet Document Management
First class review. 5 star quality
"Ticked All The Boxes At A Great Price Point Suitable To Us."
Partner, P.B. Syddal & Co

Ask a Question

Peter Syddall, of P.B.Syddall & CO chooses Virtual Cabinet Document Managment
First class review. 5 star quality
"Ticked All The Boxes At A Great Price Point Suitable To Us."
Partner, P.B. Syddal & Co
Kreston Reeves, chartered accountants and financial advisers, selects Virtual Cabinet as their document management system - company logo
Gibson Booth, business services and insolvency, boosts secure communication with Virtual Cabinet Portal
Alan Boswell, insurance brokers use Virtual Cabinet document management system
7IM - Seven investment management choose Virtual Cabinet document management. White logo
Lovewell Blake, Accountants and financial advice firm, select Virtual Cabinet Document Management Software -company logo
Belvoir, property management and estate agents use Virtual Cabinet document management solution

Join 45,000+ Other Customers

Stop wasting your time, and delight your clients, with a market-leading solution.
Get Your Free Demo
Virtual Cabinet is a trading name of GetBusy UK Limited. Company number 03574066 | VAT GB 367 7189 47